Who We Are

Established in 2005, we are a small, distinctive, award-winning company specialising in kitchen and bathroom refurbishment across Surrey and West Sussex.

Prior to starting Thomson Properties, we had felt that there was a huge shortage of building companies offering anything beyond a certain level of service. Everything we now do is about challenging this status quo. Yes, we are passionate about fitting beautiful kitchens and bathrooms, however, we are just as passionate about how we do it and about the customer journey along the way.

Our consistent track record on Houzz, Google and Checkatrade demonstrates that we are trusted by hundreds of happy customers, and we are extremely proud to have earned several awards for outstanding customer service in 2019, 2021, 2022, 2023 and 2024.

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Rated on Checkatrade

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Peace of Mind

We are members of the Guild of Master Craftsmen and are registered with the Chartered Institute of Plumbing and Heating Engineers.

We are fully insured and all workmanship on new installations is guaranteed for three years.*

We are also members of the Installsure insurance backed guarantee scheme which means that you can, for a nominal administration fee, upgrade your guarantee with us to an insurance backed guarantee with Installsure.

Our fitters are DBS checked.

*see our terms and conditions for full details

What you can expect from us

We want to help you make an informed decision in appointing the best team for the job, and most importantly, the one that’s right for you and your home. With this in mind, and from our experience, we find that people tend to worry about the same issues…

BUDGET

We all know that property refurbishment can be expensive. So naturally, one of the biggest concerns for customers are the costs spiralling out of control…

SOLUTION

You can be confident that the estimate we give you is accurate and you won’t pay a penny more unless you ask us to carry out additional work, or there are unforeseen issues that require our attention.

Where unforeseen issues do arise we will inform you immediately. We will then only proceed with the remedial works when given the go ahead and we will keep you updated regarding any additional costs every step of the way.

All of our rates are clearly outlined in our terms and conditions.

TIME

We understand that having contractors in your home can feel intrusive and uncomfortable. So, of course, another big concern is how long the project will take…

SOLUTION

We will discuss a schedule of works with you so that you can see how long the project will take and follow the phases throughout the process.

COMPETENCE

We are acutely aware of the bad name builders have been tarnished with over the years, therefore it is only natural that customers will be fearful of being taken advantage of by “cowboy builders”

SOLUTION

We’ve been trading for nearly 20 years and have many delighted previous customers who will be only too happy to speak to you and put your mind at rest. Alternatively, please view our Checkatrade page to see our latest customer testimonials.

CLEANLINESS

Nobody wants to come home to a house that’s a mess! A big issue for many people is the level of cleanliness and tidiness of their builders…

SOLUTION

We aim to leave your home in the condition we found it in the same morning or better. Our tradesmen come armed with dust sheets, vacuum cleaners, industrial strength cleaning products and much more. So you can rest assured you will not be living in a building site!

Our Commitment to You

We will do our very best to exceed your expectations – our goal is to give you an enjoyable experience with us
You will receive the highest level of customer service from our courteous and professional staff
You will not find our services to be the cheapest on the market, however, you will always get the best quality and highest value from us
We understand that you have invited us into your private space, therefore we will treat your home with the utmost respect
We will communicate regularly to keep you updated with your project’s progress
We will strive to stay within the agreed timelines and schedules
We have no hidden fees
We will guarantee all our labour on new installations for three years*

*see our terms and conditions for full details

Making a Difference

We find that customers often worry about having a negative experience with companies in our trade and on one of our projects, we witnessed first-hand how an elderly gentleman and his visually impaired wife had been mistreated by a rogue plumber. We came away from their home feeling challenged to help people in similar situations. As a result, our team has created a fund to which we make a small set donation for every kitchen and bathroom that we install. If you know of someone who you think would be a worthy recipient, please contact us as we’d love to consider using this fund, our skill or our contacts to help them. This experience has also driven our commitment to ensuring exceptional customer service is at the heart of everything we do.

We believe in doing our bit to make a difference in our community and we love to use what we have gained to help or support others both locally and beyond. We are currently supporting two charities that are close to our hearts, ZANE (Zimbabwe A National Emergency) and Chestnut Tree House (children’s hospice care in West Sussex). On occasion, we may ask customers to make a small donation (at their discretion) in lieu of payment for minor or extra works. The following links can be used when doing so:

https://www.zane-zimbabweanationalemergency.com/donate/

https://chestnuttreehouse.securecollections.net/

We look forward to hearing from you.

Jamie Thomson
For and on behalf of Thomson Properties

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